Privacy Policy

1. Introduction

Free Will Eats ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and meal prep ordering services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Your name
• Email address
• Password (stored securely using industry-standard hashing)

Profile and Delivery Information

To fulfill your orders, you may optionally provide:

• Phone number (for delivery updates)
• Delivery address (street, city, postal code)
• Delivery notes (e.g., buzzer codes or special instructions)

Dietary Preferences

To personalize your experience, you may optionally share:

• Dietary goals (e.g., fat loss, muscle gain)
• Food restrictions, allergies, or dislikes
• Meal preferences

Order Information

When you place an order, we collect:

• Meal selections and quantities
• Ingredient substitutions and modifications
• Special requests or notes
• Delivery or pickup preference
• Order history

Guest Checkout

If you check out as a guest without creating an account, we collect your name, email address, and delivery preference to process your order.

3. Information We Do Not Collect

We want to be clear about what we don't collect:

• Credit card numbers - Payment information is handled directly by Stripe, our payment processor. We never see or store your full card details.
• Location data - We do not track your GPS or precise location.
• Browsing behavior analytics - We do not use third-party analytics or tracking tools.
• Third-party tracking cookies - We do not use advertising cookies or share data with ad networks.

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your meal prep orders
• Communicate with you about your orders
• Manage your account and preferences
• Personalize meal recommendations based on your dietary preferences
• Improve our services and menu offerings
• Prevent fraud and ensure secure transactions

5. Cookies We Use

We use a limited number of essential cookies to provide our services:

• Shopping cart cookies - To remember items in your cart (expires after 14 days)
• Authentication cookies - To keep you signed in to your account
• Guest checkout cookies - To remember your details during guest checkout (expires after 14 days)

All our cookies are first-party, HttpOnly, and secure. We do not use any third-party or advertising cookies.

6. Information Sharing

We share your information only with the following third party:

• Stripe - Our payment processor receives your email, name, and order total to process payments securely. Stripe's privacy policy can be found at stripe.com/privacy.

We do not sell, rent, or trade your personal information to any other third parties.

7. Data Security

We implement appropriate security measures to protect your personal information, including encrypted connections (HTTPS), secure cookie handling, and rate limiting on sensitive operations. Passwords are hashed using industry-standard algorithms and are never stored in plain text.

8. Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us and we will remove your personal information from our systems, except where retention is required for legal or legitimate business purposes (such as maintaining financial records).

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information in your profile
• Request deletion of your account and personal data
• Withdraw consent for optional data collection

To exercise these rights, please contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: @freewilleats on Instagram