Terms of service

1. Who we are

Free Will Eats is a founder-led meal prep kitchen operating out of 100 Symes Rd, Toronto, Ontario. We cook a new high-protein menu each week, portion and label it, and deliver it across the Greater Toronto Area or have it ready for pickup.

“We” and “us” mean Free Will Eats. “You” means the person placing the order. Reach us any time at Freewilleats@gmail.com.

2. Your account

You need an account to order, and you must be old enough to enter into a contract in Ontario — 18 or older — to have one. Keep your details accurate and your password to yourself; orders placed from your account are treated as placed by you.

We may suspend or close an account that is used fraudulently, abusively, or in a way that puts our staff or other customers at risk. If we do, we refund anything you have paid for food we have not yet cooked.

3. How the week works

The menu for a delivery week goes up on Thursday. Orders for that week close at 6pm Eastern on the Thursday before delivery. We cook on Friday and deliver Friday or Saturday, fresh and never frozen.

• A box needs a minimum number of meals, shown in the cart as you build it. Only main meals count toward that minimum — salads, desserts and drinks are add-ons, and the cart tells you where you stand.
• Every meal is cooked to order against that week’s count, so the menu and the quantities available can change. If a meal sells out or has to be pulled, it stops being orderable rather than being silently substituted.
• We may cap how much we sell in a week. When a cap is reached, ordering closes early for that week.

An order is confirmed when you complete checkout, not when you add items to the cart. Up to the cutoff you can cancel it yourself; after the cutoff it is locked. That is set out in full on our refunds page.

4. Prices, taxes and fees

All prices are in Canadian dollars and are shown before tax on the menu. HST is applied at the rate that applies to each item and is shown on your order, along with any delivery fee, before you pay.

• Delivery is charged by driving distance from our kitchen. Addresses beyond our delivery radius cannot be served, and checkout will tell you so rather than take the order.
• Delivery is free above an order value, and for larger subscription boxes. The current thresholds and fees are shown at checkout before payment — that figure, not any figure quoted elsewhere on the site, is the one you are charged.
• The total is calculated on our servers from the contents of your cart. A price shown in your browser is a preview; if the two ever disagree, the server figure is the one that applies, and it is always shown to you before you pay.
• The price, the description and the nutrition figures for each meal are recorded onto your order as they were when you bought it. Later changes to a recipe or a price never alter an order you have already placed.

5. Payment

Card payments are processed by Stripe. Your card details go to Stripe directly and we never receive or store your full card number.

For one-time pickup orders you may choose to pay in person when you collect. That order is confirmed and cooked exactly like a paid one; it is simply not settled until handover. If you do not collect it, we cannot resell it, and we may decline in-person payment on future orders.

6. Subscriptions and commitment terms

A subscription is a weekly plan held for a term. We save a payment method and charge you once for each week you actually receive food, based on what is in that week’s box.

• Every order, one-time or subscribed, gets a percentage off that depends on how many meals are in that week’s box, calculated on the order itself, so a bigger week costs less per meal. A subscription on a committed term gets an additional percentage off on top.
• When you subscribe you choose a term. A term is counted in paid deliveries, not calendar weeks, so skipped weeks and less frequent deliveries make it last longer. The terms we offer are:
  • Flexible: no commitment, unlimited skips and a free, indefinite pause, no additional discount and nothing to pay if you cancel.
  • 4 weeks: 4 paid deliveries, 1 skip included, 1.5% off on top of the meal discount, early-cancellation adjustment capped at $15.00.
  • 8 weeks: 8 paid deliveries, 2 skips included, 3% off on top of the meal discount, early-cancellation adjustment capped at $30.00.
  • 12 weeks: 12 paid deliveries, 3 skips included, 4.5% off on top of the meal discount, early-cancellation adjustment capped at $45.00.
• Each longer term includes a set number of skips. A skipped week, a paused delivery week, and cancelling a subscription order before its cutoff each use one. Once they are used up you cannot skip or pause a further week in that term, and an existing pause ends automatically, so deliveries then resume on their own — but you can always cancel an order before its cutoff for a full refund, even with none left; that refund is never refused. On the Flexible term you have unlimited skips and may pause for as long as you like, at no cost.
• On a longer term your box size can only go up; you cannot make it smaller until the term completes and you are back on the Flexible term. On the Flexible term you can change your size at any time.
• When a term’s paid deliveries are complete, it ends and you continue on the Flexible term. You can choose a longer term again at any time.
• You choose your meals before the cutoff. If you have not chosen by then, we build the box for you from your saved preferences.
• We never charge you for a box we cannot build safely. If your allergens, dislikes and exclusions cannot all be respected from that week’s menu, the week goes to a person instead of to your card, and we contact you.
• You can cancel your subscription from your account at any time. On the Flexible term, cancelling costs nothing. If you cancel a longer term before its paid deliveries are complete, we charge an early-cancellation adjustment to your saved card: the deliveries you have already received are repriced at the rate of the longest shorter term you have completed (or with no commitment discount if you have completed none), and the difference is the adjustment. It is never more than the commitment saving you actually received, and, before HST, never more than $15.00 on the 4 weeks term, $30.00 on the 8 weeks term and $45.00 on the 12 weeks term. HST is added on top of that capped amount, and if the adjustment plus HST comes to under 50¢ we waive it. The full amount, and how it was worked out, is shown before you confirm.
• If the adjustment cannot be charged, your subscription is still cancelled and the amount remains owed; we will contact you about settling it.
• Cancelling does not cancel a week already charged; that follows the refunds policy. An order still before its cutoff can be cancelled for a full refund, and it is not counted in the adjustment.
• If a weekly charge fails, we email you and hold that week’s order open for a short grace window. If it is not settled by the end of that window, the order is cancelled and the week is not fulfilled.

7. Delivery and pickup

We deliver to the address on the order. Please make sure it is correct and that the food can be received — it is fresh, it is perishable, and it is not safe left out. If you will not be home, leave delivery instructions we can actually follow.

Pickup orders are collected from the pickup location shown at checkout and in your order confirmation, during the window given there. What happens when a delivery fails or a pickup is missed is set out on our refunds page.

8. Allergens and food safety

This is the most important clause on this page, so it is written plainly.

Our food is prepared in a single kitchen that handles every one of Health Canada’s priority allergens — milk, eggs, mustard, peanuts, tree nuts, sesame, soy, fish, crustaceans, molluscs and sulphites — along with wheat and the other gluten sources. We cannot guarantee that any meal is free from any allergen. Allergen listings describe the ingredients we put in a recipe. They are not a statement that no trace of anything else can reach the food.

• Tell us your allergens in your account before you order. We match them as a structured list, never as free text, and we use them to exclude meals from any box we build for you.
• Free-text allergy notes are read by a human and shown on your order. They are useful and we want them, but they never drive automatic meal selection — only the structured list does.
• Where a meal’s allergen information has not yet been verified, we say so on the meal and ask you to contact us before ordering. Please do. We treat unverified as unsafe, not as absent.
• If your reaction is severe, email us at Freewilleats@gmail.com before your first order so we can tell you honestly whether we can feed you.

Meals arrive chilled and ready to reheat. Follow the storage, best-before and reheating instructions on the label and on the meal’s page. Once food has left our hands, how it is stored and reheated is out of our control and is your responsibility.

9. Nutrition information and the plan builder

Macros and calories are calculated from our recipes and the portion weights we cook to. They are close, they are honest, and they are estimates — hand-portioned food varies a little, and we do not lab-test every batch.

The plan builder gives you calorie and macro targets based on what you tell it. It is a starting point, not medical, dietary or fitness advice, and it does not account for a medical condition, a medication, a pregnancy or an eating disorder. If any of those apply, talk to a doctor or a registered dietitian before changing how you eat.

10. Discount codes and referrals

Codes have conditions — a minimum order, a first-order-only rule, a usage limit, an expiry — and those conditions are checked when you apply the code. Total discounts are capped, so a code can be reduced to fit the cap. Codes carry no cash value, and we can withdraw one that is being abused or that we published in error.

11. Email we send you

Order confirmations, cutoff reminders, delivery updates and account emails are part of the service and are sent whether or not you have opted into marketing.

Marketing email is sent only with your express consent, which we ask for at signup and record. Every marketing message identifies us and carries a working unsubscribe link, and unsubscribing takes effect immediately. You can withdraw consent at any time from that link or by emailing Freewilleats@gmail.com.

12. Using the site

The site, our recipes, photography, menu copy and branding are ours. You are welcome to share them; you are not welcome to scrape the site, resell our food as your own, or interfere with how the service runs for anyone else.

13. What we are responsible for

We are responsible for the food we cook and for the service described on this site, and we make it right when we get it wrong — the refunds page says exactly how.

Beyond that, and to the extent the law allows, our liability for any order is limited to what you paid for it, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under Ontario’s Consumer Protection Act, 2002 or any other law that cannot be contracted out of — including, plainly, our responsibility for the safety of the food we sell you.

14. Changes to these terms

We update these terms as the business changes, and the date at the top tells you which version you are reading. The terms that apply to an order are the ones published when you placed it. If we make a change that materially affects subscribers, we email about it before it takes effect.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply in it, and the courts of Ontario have jurisdiction.